FAQ - Fitness Tips - Safety and Comfort
Frequently Asked Questions:
Making your start at Baldwin Athletic Club easy is a staff goal. We want to make it as easy as possible for you to get started!
Joining a fitness facility can be both an exciting and intimidating experience. We hope the following questions and answers will help you with your start at Baldwin Athletic Club.
If you have a question not included here or want help getting started, simply ask the first staff member you see. We're all here to help you.
Do I have to check in at the front desk every time I come in?
Yes. Our check-in system is very simple and only takes a few seconds. Please enter your membership number at the front desk. This gives the receptionist an opportunity to welcome you. Your membership number will be logged in the computer and your trainer will be notified if you have an appointment. If you have any questions or concerns, this is a great time to get those addressed.
How do I get a locker or towel when I visit the gym?
Lockers are available on a first-come, first-served basis. We will provide you with a towel or you can bring your own. Lockers are provided for day use only; please do not leave any personal belongings overnight.
Where is my workout card stored?
Workout cards are stored in alphabetical order in a filing cabinet in the fitness center. Take the card along with you when you work out if you like and return it when you are finished.
How do I learn how to use the equipment?
It takes a while to learn all the pieces of equipment and what each one does. Your first assessment will include instruction on all of the equipment. If you have a question about a piece of equipment, please ask any trainer. If the trainers are busy, please let the front desk know you have some questions.
What if someone is using a piece of equipment I also want to use?
You have a few choices:
- If you are doing a total body workout, you can move to the next machine and come back when this piece of equipment is free.
- You can ask how many sets the other member has left and either "work in" or wait until s/he is finished.
- To share equipment with another member or "work in", simply ask, "May I work in?" While that person is resting, you can do your set. When you take your turn, finish your set or exercise in a timely manner. Then allow the other member a turn rather than resting on the equipment between sets.
When do I know it's my turn to use a piece of cardio equipment?
We don't set time limits nor we do not use sign-up sheets because we usually have enough equipment available. If you are waiting for a specific piece of equipment, simply let the person on the machine know that you wish to go next. We also recommend you give some thought to your workout time so you have the best chance of coming when the club is the least busy. Our busiest times are usually in the early evening after work.
Who will help me if I have a problem or complaint?
We believe in an open door policy. Our management will always be happy to address any concerns you have. If you have ideas for us, please let us know. We appreciate your thoughts. If you have a suggestion, complaint or compliment, comment cards will also be available at the front desk. After you fill out the card, return it to the front desk. We will either address the concern immediately or contact you for more information.
What do I do when I'm finished with a piece of equipment?
As a courtesy to other members, please wipe off the equipment with your towel or use one of the spray bottles and paper towels positioned around the club. Please return all free weights to their proper places on the racks.